Effective Date: 24.03.2025

1. Introduction

This Terms and Conditions document (“Agreement”) governs the use of services provided by Spin Grande (“we,” “us,” or “our”). By accessing or using our website and services, you agree to comply with and be bound by this Agreement. We are committed to maintaining the confidentiality and security of your personal information in compliance with applicable laws and regulations.

2. Licensing and Company Information

Spin Grande is managed by Luckland Group B.V. and operated under Master Gaming Licence #1668/JAZ issued by the General Governor of Curaçao to Luckland Group B.V., registered in Gebouw, Curaçao. Registration number: 136509. Date of incorporation: 16/Jul/15.

Luckland Group Ltd, Reg No. HE414610, Arch. Makariou III, 17, 2nd Floor, Mesa Geitonia, 4000, Limassol, Cyprus.

Luckland Services Ltd, 3076 Sir Francis Drakes Highway, Street Town, Tortola, Virgin Islands (British). Registration Number: 1859656. Established Date: 21/Jan/15.

Meg Services Ltd, Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Republic of the Marshall Islands MH 96960. Registration number: 109108.

Luckland Group Ltd, registered in Cyprus, Registration no: HE414610. Address: Arch. Makariou III, 17, 2nd Floor, Mesa Geitonia, 4000, Limassol, Cyprus. This entity is related solely to payment processing activities.

3. Opening an Account

3.1 To play and wager real money with Spin Grande, you must be at least 18 years of age (or above the legal gambling age in your jurisdiction), reside in a location where online gambling is not prohibited by law, and complete the account registration process as specified on www.spingrande.com (“Website”).

3.2 You confirm that all information provided during registration is accurate, current, and complete.

3.3 We take appropriate measures to ensure that your personal information remains secure and confidential. Your data will be processed in accordance with our Privacy Policy. We do not disclose personal or wagering information unless required by law. We reserve the right to share personal data with service providers, partners, group companies, affiliates, and financial institutions for the sole purpose of delivering services and processing payments. Limited personal data may also be used for marketing related services under strict confidentiality conditions.

4. Acceptance of Terms

4.1 By checking the “I accept Spin Grande’s Terms and Conditions” box and completing the registration, you confirm that:

4.1.1 You have read, understood, and accepted these Terms and Conditions, General Bonus Rules and Privacy Policy.

4.1.2 This Agreement constitutes a binding contract between you and Spin Grande governing your use of our services.

5. Placing a Wager

5.1 We accept wagers on games listed on our Website. All wagers are subject to the rules applicable to each game and these Terms. In the event of a system error or malfunction, all affected wagers may be voided.

5.2 You are responsible for all actions under your username and password. Keep these credentials secure and out of reach of others, especially minors.

5.3 All wagers are logged in our transaction database, which is considered the final and binding record.

6. Conditions of Use

6.1 By using our services, you confirm that:

• You are at least 18 years old or above the legal gambling age in your jurisdiction.
• You are not depositing money originating from illegal sources.
• You are solely responsible for activities on your account.
• You will not interfere with the service performance or access rights of other users.
• You accept all game outcomes determined by our random number generator.
• You acknowledge our right to process transactions via third-party payment processors, who may withhold funds in case of suspected fraud.
• You will not act in a way that damages our reputation or that of our partners.
• You agree to keep your account information updated.
• Players must wager at least 30% of their balance accumulated in the last 7 days for withdrawals to be processed. If these conditions are not met for 4+ consecutive weeks, SpinGrande reserves the right to close the account.

6.2 We reserve the right to suspend or close accounts, void winnings, or withhold balances if:

• Registration details do not match payment method credentials.
• Fraud or cheating is suspected.
• A payment is charged back.
• Verification information is not provided after 6 months of notification.
• You are underage.
• You access the platform from a restricted jurisdiction.
• Funds originate from criminal or unauthorized sources.
• Software bugs, bots, or collusion are used.
• Another individual uses your account.

6.3 We reserve the right to:

• Refuse account registrations.
• Refuse any wager.
• Modify games and tournaments.
• Conduct credit and background checks.
• Remove player balances if the account has been inactive for 180 days.

6.4 We handle all complaints seriously. Unresolved issues may be referred to an independent arbitrator.

7. Intellectual Property and Software

7.1 All intellectual property, including software, logos, trademarks, content, and multimedia on the Website is owned by Spin Grande or its licensors and is provided for personal, non-commercial use only.

7.2 You may not reproduce, distribute, or commercially use any intellectual property without prior written consent.

7.3 We grant a personal, non-transferable, revocable licence to use our software. Upon termination, this licence is automatically revoked.

7.4 The software is provided “as is” without warranty. We do not guarantee uninterrupted, error-free service or immunity from viruses. In the event of a system error, affected wagers may be voided and winnings cancelled. Our liability is limited to the lesser of the actual win or €10,000.

8. Settlement of Transactions and Withdrawal Policy

8.1 You are responsible for paying all owed amounts. You agree not to initiate chargebacks and accept liability for associated costs if you do.

8.2 Winnings will be credited to your account. In the event of erroneous credits, we reserve the right to reverse transactions.

8.3 You are responsible for any taxes on winnings.

8.4 Identity verification documents may be required before processing withdrawals.

8.5 First withdrawals may be processed within 24 hours, though this is not guaranteed.

8.6 The minimum deposit is €20 or currency equivalent.

8.7 Weekly withdrawal limits for VIP players are capped at €2,000 unless agreed otherwise.

8.8 We aim to process payments using your preferred method but reserve the right to use an alternative where necessary.

8.9 The minimum withdrawal amount via bank transfer is $100. A processing fee of up to $40 may apply. We recommend checking applicable fees before submitting your withdrawal request.

8.10 Amounts below the withdrawal threshold will roll over until the minimum is met.

8.11 Deposits must be wagered in full before requesting a withdrawal.

8.12 A deposit of at least €20 is required to initiate a withdrawal.

9. Disclaimers and Specific Warnings

9.1 Accessing or using the Website in jurisdictions where it is illegal is strictly prohibited. Compliance with local laws is your responsibility.

10. Dormant Account Policy

10.1 After 5 months of inactivity, we will notify you via email. If no activity occurs within 1 month, dormant account procedures will apply.

11. Account Closure and Contact

11.1 To close your account, email support@spingrande.com. You will receive confirmation within 48 hours. If not, please contact us via chat or phone.

12. Anti-Money Laundering Policy

12.1 We may request verification documents at any time and especially during withdrawal requests. Failure to comply may result in account suspension.

12.2 By registering, you confirm:

• Compliance with international AML laws.
• Funds used are not derived from criminal activity.
• You will provide requested documentation when asked.

12.3 We conduct ongoing due diligence and risk assessments based on customer risk levels.

13. Refund Policy

13.1 Deposits that have been wagered are non-refundable. Only remaining balances may be considered.

13.2 Refunds must be requested within 24 hours of the transaction and will be reviewed on a case-by-case basis. The eventual decision is final and not eligible to appeal.

13.3 Refunds require full account verification in accordance with our Age and Verification policy. Additional documentation may be requested.